FAQ's

Please check your order confirmation email for tracking information.

Unfortunately, because we begin processing your order immediately once placed, we are unable to modify or cancel it in our system. However, you can return your purchase for up to 15 days after the ship date.

Please contact Customer Service at hello@nyksag.com or with our online chatroom. Responses will be provided within 24-48 hours of receipt.

Unfortunately, we do not offer price adjustments at this time.

We offer FREE economy shipping on special events, excluding taxes and after coupons or promotions.

At this time we only ship throughout the Continental U.S., excluding Hawaii, Alaska, Guam and Puerto Rico.

Note that orders generally process within 2 business days, not including holidays and weekends. You will receive a shipment confirmation email with tracking information once the order has been processed. Please allow for up to 24 hours after the shipment confirmation email has been sent to be able to track the package.

Please see our full return and exchange policy for more information.

We’re here to help! Customer Service can be reached by email at hello@nyksag.com or with our online chatroom. Responses will be provided within 24-48 hours of receipt.

No, E-Gift cards are sent electronically. At this time, we do not sell or redeem regular gift cards.

No, discount codes cannot be applied to the purchase of an E-Gift card.